Refund Policy

Refund Policy

Last updated: March 1, 2026

1. Return Period

You have 30 days from the date of delivery to return eligible items for a refund or exchange.

2. Eligible Items

To be eligible for a return, items must be:

• Unused and in the same condition as received
• In original packaging
• Accompanied by proof of purchase

3. Non-Returnable Items

The following items cannot be returned:

• Personalized or custom-made jewelry
• Items marked as final sale
• Gift cards

4. Return Process

To initiate a return:

1. Contact us at support@velmoren.com with your order number
2. We will provide you with return instructions
3. Ship the item back to us using a trackable shipping method

5. Refunds

Once we receive and inspect your return, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method.

6. Shipping Costs

Original shipping costs are non-refundable. You are responsible for return shipping costs unless the item is defective or we made an error.

7. Exchanges

If you need to exchange an item for a different size or style, please contact us to arrange an exchange.

8. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos. We will arrange a replacement or full refund at no cost to you.

9. Contact Us

For any questions about returns or refunds, contact us at: support@velmoren.com