Shipping Policy

Shipping Policy

Last updated: March 1, 2026

1. Worldwide Shipping

We ship our jewelry and accessories worldwide. No matter where you are, we'll deliver your order to your doorstep.

2. Processing Time

Orders are typically processed within 1-3 business days. During peak seasons or sales, processing may take up to 5 business days.

3. Shipping Methods and Times

Standard Shipping:

• USA: 5-10 business days
• Europe: 7-15 business days
• Asia: 7-15 business days
• Rest of World: 10-20 business days

Express Shipping:

• USA: 2-5 business days
• International: 5-10 business days

4. Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method. We offer free standard shipping on orders over $50.

5. Order Tracking

Once your order ships, you will receive a tracking number via email. You can track your package using this number.

6. Customs and Duties

International customers may be subject to customs fees and import duties. These charges are the responsibility of the customer and are not included in our shipping costs.

7. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us immediately at support@velmoren.com with your order number and photos (if damaged).

8. Address Accuracy

Please ensure your shipping address is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.

9. Contact Us

For shipping questions, contact us at: support@velmoren.com